Google Maps for iOS, the software that powers the Google Maps app, is currently crashing the phone’s hardware, a software engineer for the company told Ars Technica.
The software engineer, who goes by the pseudonym “Lion,” explained that the problem was triggered by a software update Google issued on March 22.
This was the day Google announced the release of its newest version of Maps, which it says was designed to fix a number of problems, including the mapping app’s inability to work with Apple Maps.
The engineer says that the company decided to update Maps to fix the problem in order to fix “a few other things that weren’t a deal breaker.”
That update, which includes a fix for a number that could lead to a “potentially serious” crash, is set to go live in the next few days.
“Google has made some changes to the way the Maps software is designed, which include a fix to some known issues,” the engineer told Ars.
“However, these changes are still being rolled out and we’ll keep you posted.”
The software update is a patch to the “Map Updates” app, which is one of the few places where the company has made any effort to address the issue.
The app has been the subject of a number complaints, mostly related to poor performance.
Ars Technic’s Steve Kovach pointed out that many users report having trouble finding places they’ve been.
“Maps for iOS users report that Maps fails to launch and that Maps will fail to find a specific place,” Kovach wrote.
“In one case, a user in the United States reported that he could not find his hotel after he tried to add a hotel to his Google Maps search results.”
Kovach explained that there were two major problems that were causing the problem.
One was the way Google Maps is designed.
“Map updates will automatically trigger updates when they are available, but Maps for iPhone users reported that the Maps app would crash and that the issue was related to a software bug,” Kovac wrote.
The other problem was a software fix that Google has been working on.
“There is a new, non-trivial software update that Google is pushing for iOS and it fixes a software issue that has been in the past,” the software engineer told Kovach.
The new update is currently being tested on the iPhone 5 and iPad 2, but Ars Technich’s Kovach has confirmed that the software will be rolling out to the broader Google Maps user base.
Ars has reached out to Google for comment on this story and will update this post if we hear back.